TAMPA, Fla. (WFLA) — Kathy Hammack stated she was pleased when the photo voltaic panels went up on her house in August, however that feeling did not final lengthy.
“Then I acquired a name from my salesperson, saying there was a distinction in deal with,” Hammack stated.
Hammack’s deal with is listed on his photo voltaic contract as 108th Lane N. The “N” is for North. That “N” can be on the road sign up entrance of his home.
But his Duke Energy invoice and the property appraiser’s web site present no “N.”
He stated Sunrun, a California-based photo voltaic firm, informed him the deal with needed to match and that Duke would change it on their finish. Hammack stated Duke tried, however “it nonetheless did not stick. It simply defaulted with out North.”
So, he stated Sunrun lastly modified it of their data in April and despatched a letter saying it was taken care of. But he stated it did not final they usually knowledgeable him once more that there was an issue with the deal with.
Hammack stated she knew higher than to Call Behnken and Consumer Investigator Shannon Behnken spoke with Duke and Sunrun.
A Duke spokeswoman stated she couldn’t present buyer data however that somebody would help Hammack.
A Sunrun consultant informed me he would ahead my message to the fitting individual. But nobody referred to as me again.
Better Call Behnken will stay on this story till it’s resolved.
