Thursday, July 18, 2024

Fresno couple calls out Spruce Power as damaged photo voltaic panels stay unfixed for months


A Fresno couple referred to as Spruce Power as a result of their broken photo voltaic panels remained unfixed for months.

“I’m simply glad I referred to as your station and instantly, you had been on it to assist us. And I recognize that, whereas different folks could not know. So, at the very least by telling my story, I can get it on the market,” stated Gwen Cerda, who confronted the issue.

He now hopes to boost consciousness in regards to the photo voltaic firm, which he says will not give him a solution as to when his photo voltaic panels might be good.

That’s after half of them, gave.

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Three months have handed and Cerda stated that no repair has been discovered.

FOX26 News seemed into it and contacted all the businesses concerned, together with the third-party contractor, Energy Aid to seek out out what the holdup was.

Spruce Power by no means acquired again to us, however EnergyAid did.

After the calls, they labored, quick tracked the restore to the client and so they informed me it must be mounted by the following week.

“So, it is some huge cash and the lease is just not price it, with the lease since you’re paying extra than simply having PG&E,” Cerda stated.

He defined that they went photo voltaic in 2013 to save cash, however now this unresolved subject is costing them extra, plus complications.

The firm they purchased the system from was referred to as Verengo Solar and so they went out of enterprise in 2016.

The new firm that took over was Spruce Power, positioned in Texas.

“It’s like, what are we going to do? We don’t get any monitoring. All we do is get somebody to take over, invoice us for our charges, lease it out, and that is all they do,” he defined.

That’s what they need to name now for repairs, in order that they did when half of their photo voltaic panels died.

He stated that they solely seen that their photo voltaic panels are giving up as a result of their payments might be larger on the finish of the 12 months 2023.

He stated the corporate despatched somebody to test it in February, they discovered a number of components that did not work and that was it.

He stated he calls Spruce Power each week and so they preserve telling him they’re ready for components.

Despite his fixed makes an attempt at therapeutic since then, there was none.

“For the final 4 weeks, they’ve been telling me the identical factor. This morning, I used to be on the cellphone for 2 hours,” he stated.

After that decision, Cerda stated he had had sufficient.

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He says they’re paying for the entire system and it isn’t working because it ought to now, they’re paying the lease, plus the PG&E invoice.

Is that truthful? He stated by no means.

“It’s not for anyone. I haven’t got to do their job for them and be a tire,” he stated.

Now, he simply hopes they will do it earlier than summer time.

His message for the corporate:

“I would like them to pay us the precise price if the panels have not labored, to be paid as much as that time, and likewise not cost us for this month-to-month service price till it is mounted. And then, on that time, simply take away the rental panels as a result of they’re violating the contract,” he stated.

The third-party firm explains that there’s a backlog of orders on account of an absence of components, so there could also be extra folks like Cerda on the market.

Cerda and FOX26 News had been informed by EnergyAid that there should be different points that have to be corrected behind the meter after they set up the components.

The good factor is, they expedited his case which may have taken a number of weeks.

EnergyAid stated they discovered one of many components wanted and shipped it from outdoors the producer.

FOX26 News will preserve you up to date as quickly as we hear extra about this story.

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