With thousands of travelers still trying to reach their destinations, airports across the country are piled up with huge amounts of luggage.
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Business Insider is so bad that a science teacher in the Tampa area took it upon himself to help reunite the parcel with its rightful owner.
Brittany Loubier-Vervisch and her husband were looking for suitcases while trying to get from Tampa to Tucson after a vacation storm canceled plans to visit family in Ohio.
They had to cancel their Tucson flight and the woman began searching for the bag herself while Loubier-Vervisch’s husband tried to retrieve it. That’s when she had the idea to text her message to the phone number on her luggage tag.
“People are all over America, so I’m just trying to help people know where their bags are,” said Loubier-Vervisch.
According to Business Insider, it took about four hours after the flight was canceled for Louvier Vervisch and her husband to get their bags.
A Southwest spokesperson told WMAQ, “Baggage is certainly one of the most difficult things to recover in the immediate aftermath of an operational disruption.”
So what can you do to get your bag back if you find yourself in a similar situation and don’t have someone as kind as Louvier Vervische to help you out?
WMAQ said Southwest Airlines is following “standard procedures for returning baggage during irregular operations” and encourages customers to visit the airline’s lost or damaged baggage webpage for assistance. I reported that I was told.
Travelers must report lost luggage within 4 hours of arrival at their destination.
Passengers can also go to the baggage service office at the airport. There, the agent prepares reports and issues receipts. If the bag is not found within 5 days, the traveler fills out a form on the Southwest Baggage Claim Web Portal.
If the bag is found, Southwest will deliver it to a “customer-chosen” location. However, one passenger told The Wall Street Journal that an employee told him he had to go pick up his luggage from Boston Logan International Airport.
For more information on Southwest’s lost or damaged baggage policy, please visit the airline’s help center.
The company said it was “experiencing unusually high call volumes,” WMAQ reported.
It may be too late now, but for future trips, use a tracking device like the Apple AirTag to track your package, find its location, and stay there until you return it to your property. Consider… The New York Times reported before an air travel meltdown.
WTSP reported that the US Department of Transportation also has some guidelines that affected passengers should be aware of.
- Airlines are responsible for locating bags and have systems in place to help track them.
- Tracking is available through an app for some airlines.
- Passengers should submit their baggage claim as soon as possible and keep in touch with the airline until their baggage is found.
U.S. Secretary of Transportation Pete Buttigieg has suggested that affected travelers file complaints on the Department of Transportation’s Aviation Consumer Protection website.
WBBM reported that airlines are liable for damages for delayed, lost or damaged checked baggage
Southwest CEO Bob Jordan posted a video statement that the company is returning to standard service.
“We are focused on ending this rolling struggle by getting all the parts back in place safely,” he said, according to The Wall Street Journal. It is clear that existing plans to upgrade systems for these extreme situations need to be further strengthened so that we are never faced with .
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