Conversational AI for customer service startup NLX has raised $9.6 million in an undisclosed funding round, according to a new SEC filing first reported by Voice Insider. NLX provides multimodal AI services from virtual assistants over the phone and online for airlines, hotels, banks, and other businesses requiring customer service support.
The SEC filing does not include a list of investors, but Voice Insider reports that there are new names in addition to participation by existing investors. Led by Aquila Capital Partners almost a year ago, NLX raised $5 million, counting Flying Fish Partners, Sage Venture Partners and JetBlue Technology Ventures as contributors.
NLX and its Voice Compass service answer calls to customer support numbers to conduct information searches and transactions. The idea is for AI to handle mundane queries, freeing up human agents for more complex questions and tasks. NLX claims that its tools can automate up to 70% of all customer questions.
United Airlines recently turned to NLX to upgrade its telephone customer service. United Airlines noticed a lot of repeated calls asking about the information available on its website, and as a sort of shortcut he decided to employ NLX’s AI. The startup Voice Compass began directing customers by phone in June to help get information about flight times, wheelchair request status and other relevant information accessible from United’s website. Airlines are a growing part of his NLX customer base, with Jet Blue and Copa Airlines also using the startup’s AI in their contact centers.
United Airlines Infuses NLX Multimodal AI into Customer Service
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