NORTHAMPTON, MA (WGGB/WSHM) – Southwest Airlines has canceled nearly 10,000 flights this week, making it a travel nightmare for Southwest passengers.
Airlines canceled and delayed more flights on Wednesday as people sought to return home from vacation plans.
We spoke with Martha Borowski, travel agent for Pioneer Valley Travel in Northampton. He said he was lucky not to have many customers flying southwest this week. However, the agent continues to work around the clock so that the client can go home.
Borawski told Western Mass News that Southwest is the main airline based at Bradley International Airport, adding that this will change people’s feelings about the airline. give.
“This sends a really bad message about how travelers want to travel and whether they want to travel in the Southwest,” Borowski said. but he doesn’t seem to have a real definitive answer to the public, which is not good for any of us to hear, who would want to choose that airline now or in the near future I guess.”
Senators Ed Markey and Richard Blumenthal said on the issue:
“Instead of vacationing with family and friends, passengers are sleeping at the airport or desperately trying to reach a customer service representative. There’s no real way to do this right, but the company does not only rebook flights, refund flights, but also reimburse hotel, meals, and transportation costs, but it’s a lot of money for interrupted vacation plans. compensation.”
Borawski always encourages people to book insurance and travel an extra day or two in case something goes wrong.
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