In the world of business applications, Covid-19 has somewhat faded in 2022. Instead, the energy crisis triggered by the war in Ukraine and the resulting economic crisis plagued the sector.
Steve Miranda, executive vice president of Oracle Application Product Development, gave Computer Weekly his thoughts on what the economic crisis means for customers at Oracle Cloud World in Las Vegas in October 2022. Peers such as SAP and Salesforce say this crisis is not exactly the case for neglecting digital transformation programs.
Such modernization means more than the cloud, but for many companies it means cloud delivery of software. Cloud Enterprise Resource Planning (ERP) looks mature. Customers are taking a more piecemeal approach, demanding more industry-specific functionality from a more diverse supplier community than was the case a decade or more ago.
Even Oracle insists on the view that they can’t do it all on their own. It stands out in the healthcare sector, which has made a reorientation, if not a pivot. SAP is Amazon Web Services (AWS), Google Cloud Platform, and Microsoft Azure.
As in 2022, enterprise software suppliers and users will continue to see the world as ERP systems become more loosely coupled, as business process management (BPM) becomes more flexible and improved, and customers and employees are drawn to digital channels. With a renewed focus, it looked to a more agile future. .
On the other hand, from a CIO perspective, Unipart’s Yannis Levantis favors SAP’s approach with Rise (in that case using AWS as the cloud platform). He also provides an interesting example of how CIOs need to re-deepen their technical knowledge. As he explains in an interview with Computer Weekly, the CIO community believes the pendulum has gone too far from technical expertise to general business knowledge.
As the cost of living crisis deepens and customers and employees become poorer, businesses and organizations are using customer experience software and new forms of HR software to empathize and engage more deeply with both customers and employees. . Wages are declining in value, but jobs are still abundant Employee retention in a marketplace is a major problem that businesses and organizations will have to solve as we approach 2023.
This is further amplified by the low-code/no-code movement manifested in the announcement of SAP Build at TechEd in Las Vegas in 2022. If, as SAP executives argue, the next wave of digital transformation will be driven by business professionals building their own apps to solve specific business problems, people will be able to earn more money. The wars over talent will only intensify as we see the value of talent dwindle.
Covid may be fading into history, but the macroeconomic and environmental crises hitting organizations will demand unprecedented creativity from the software suppliers that run them in 2023. He made a positive impression when he claimed that despite the grim economic news in the background, Salesforce’s customer base showed considerable energy and hope.
Not all are pessimistic, but most are.
Below are Computer Weekly’s top 10 articles on business applications for 2022.
1. The Best Cloud ERP Applications Offer Modern Strategies
The ERP market today is very different from what it was ten years ago. According to Gartner, in 2013 SAP and Oracle accounted for his 38% of his ERP market, while the top 10 suppliers accounted for his 64%.
See how organizations are using best-of-breed SaaS products to close gaps in their enterprise application strategies and deliver a modern approach to ERP
2. Oracle’s Steve Miranda on the value of flipping
In a Q&A with Computer Weekly at Oracle Open World, Applications Head Steve Miranda spoke with healthcare about opening up suppliers and strengthening industry cloud approaches.
3. SAP Build Announced at TechEd to Appeal to Business User Developers
At the TechEd conference in Las Vegas, SAP announced SAP Build, a low-code platform aimed at line-of-business users. Build is part of the supplier’s business technology platform.
In a briefing ahead of TechEd, SAP Chief Marketing Officer Julia White said the next wave of “business transformation” will leverage expertise that has been leveraged, especially when it comes to identifying opportunities for automating business processes. Not said to be driven by business users.
4. Oracle CloudWorld 2022: Ellison declares healthcare central to its mission
Oracle CTO and founder Larry Ellison put healthcare at the center of his keynote at Oracle CloudWorld 2022 in Las Vegas.
The annual supplier conference, formerly known as Oracle OpenWorld, has moved from its traditional home in San Francisco to Sin City. The Venetian Hotel and Casino now hosts one of Silicon Valley’s pioneering companies. But if anything, in the aftermath of the Covid-19 pandemic, the company’s “Doge” Ellison delivered a keynote laced with an obvious passion for human health.
5. Dreamforce 2022: Benioff and Taylor Uncork Real-Time Genie and Celebrate “New Day”
Salesforce co-CEOs Marc Benioff and Bret Taylor boasted the Genie customer data platform at Dreamforce 2022 as a real-time harbinger of the eventual post-pandemic new normal.
In a keynote reminiscent of pre-Covid 19 pandemic performance, Benioff threw rival SAP on edge when he noted that Salesforce was outperforming the German-based enterprise application provider in terms of revenue. “We are now the largest enterprise application company in the world.
6. Sapphire 2022: Klein Major on Sustainability and Supply Chain Resilience
At SAP’s first Sapphire customer conference in three years, CEO Christian Klein and his top team revisited the themes of sustainability and supply chain resilience that stood out in 2020 and 2021.
The 2022 iteration of the supplier’s annual customer and partner flagship event was split into nine regional conferences, with the first held as a scaled-down live event in Orlando, Florida. SAP customers in Northern Europe will meet in The Hague on 17 May.
7. CIO Interview: Giannis Levantis on Total Quality at Unipart IT
Turning a company’s IT function into a great business in its own right must be the dream of many CIOs. Yannis Levantis, Group CIO of British logistics company Unipart, envisions doing just that, drawing on his long career in corporate IT, including stints at Unilever and Rolls-Royce.
Unipart has a tradition of high quality manufacturing and services built by CIO Yannis Levantis by leveraging Rise, SAP’s cloud-based business transformation services.
8. Empathy Efficiency: Customer Experience in a Cost of Living Crisis
The cost of living crisis is already having a significant impact on spending. UK retail sales in August 2022 fell 1.6% against his 0.5% forecast. Banks withdrew mortgage offers as interest rates were expected to rise by a few more percentage points. Many people are also wondering how they can afford basic things like heating and food when the prices of gas and products are skyrocketing.
Find out how businesses are enhancing their CX strategies to support consumers during the cost of living crisis.
9. Candidate experiences evolve to create more emotional engagement
Employment is high despite the cost of living crisis, and when competition is fierce and “ghosting” is common, companies need to create an engaging candidate experience.
With skills and talent shortages continuing in most sectors of the economy, the idea of attracting future employees with engaging candidate experiences is gaining more and more attention.
10. Employee experience joins CX for a company-wide perspective
One of the many effects of the Covid pandemic is that it has accelerated an early trend among progressive organizations towards adopting the so-called “total experience” discipline. This holistic experience is emerging to combine employee and customer experiences for organizations that aim to be holistic and progressive.
