T.mental health startup therapist Resilience Labs voted Wednesday to organize, one of the first successful organizing efforts in a digital health company.
Five current and former employees, who spoke on condition of anonymity for fear of reprisal, said the company laid off 12 therapists, changed how it paid the remaining therapists, and created a third party to track patients’ progress. Deploying party software has raised concerns among employees. Petitions and dismissals to hold union elections were first reported by Goshamists.
Founded in 2019 by Chief Clinical Officer Christine Carville and her husband, CEO Marc Goldberg, the New York-based startup claims to be “the largest and most diverse pool of New York-based therapists.” Did. As the company has grown, its workforce has focused more and more on technology and software, and has begun hiring former WeWork, Uber and Airbnb execs, leading to a $15 million Series A round led by Viewside Capital Partners and Morningside in November. It said it led to a funding round.
After publishing an article on the company’s venture financing, forbes We learned that Resilience Lab fired 12 of its 200 therapists three days ago, giving them a week to transition 271 patients, according to documents confirmed by . forbesThree office workers were also dismissed, according to current and former employees involved in union organizing. They also said most of the employees who were laid off had marginalized identities, including people of color, queer, transgender and people with disabilities.
Carville and Goldberg did not respond to multiple emails and phone calls to the Resilience Lab office requesting comment on the article.
Resilience Lab employees were elected 79 to 13 to represent themselves on District Council 37 AFSCME, the union that generally represents New York public sector employees. oversaw the election. Blado confirmed that 15 votes were contested and not counted.
According to the U.S. Bureau of Labor Statistics, about 1.2 million healthcare workers will be union members in 2022, representing 13% of all healthcare workers, down 0.5 percentage points from the previous year.
37th District Council executive director Henry Garrido said in a statement, “Now we have begun work to secure contracts for our new members. This is the first telemedicine company in the country to do so. “Whether doing business online or in person, all workers deserve union support.”
cormorantp Until 4 months ago, Current and former employees say Resilience Lab offered steady-paying job prospects that can be an exploitative training period for early-career therapists.How to become a certified therapist, People with master’s degrees in mental health counseling or social work must first complete thousands of hours of supervised clinical training. am. forbes they were trying to solve.
Resilience Lab has made arrangements to hire therapists under their supervision and receive a portion of the fees from patient sessions. provided the possibility of reaching things. This is a job that pays her $67,000 with benefits and potential bonuses. forbesThis was attractive because the average social worker salary is $50,390 per year, or $24.23 per hour, according to the U.S. Bureau of Labor Statistics.
In June, Resilience Lab announced a partnership with Boston-based startup Mirah to roll out “measurement-based care.” This is described in the press release as “clinical care practices based on client data collected throughout treatment.” Patients began receiving weekly evaluations to complete outside of sessions with the therapist.
According to a letter signed by more than 60 employees sent to Resilience Lab management in July, there was backlash from a group of therapists who said the way the company implemented its software was “unethical.” The group wrote that it was concerned that such frequent assessments and the idea that treatment “progress” was linear could be harmful to patients. , also asked for details about what patient data is collected and how it is used.
In August, Resilience Lab announced new hires from other tech startups to drive business expansion. Patrick Morselli, former head of global expansion at WeWork, has been appointed chief operating officer. John Hamby, former Regional Manager of Community Engagements at Uber, has been appointed General Manager and Alyssa Lin, former Director of Portfolio Strategy at Airbnb Luxe, has been appointed Head of Growth. Goldberg used to forbes The company “wasn’t interested in building a Lyft or an Uber for therapy.”
In mid-October, the therapist was offered a new contract. “Permanent” positions with salaries of $67,000 have been eliminated. In exchange, every therapist would receive a base salary of $1,300 per month ($15,600 annually) plus her 15% of patient session fees for her first 49 sessions each month. The therapist’s percentage share increased over 50 sessions.
When the company announced its Series A funding the following month, the press release promoted its software product. An online training program for therapists, a “proprietary software infrastructure” for billing, reimbursement, patient outcome tracking, and client his matching software.
Current and former employees say the focus on technology and software has further demoralized the company’s mental health workers. Tanya Tripi-Weiss, one of the dismissed therapists and a member of the union organizing committee, said, “Until recently, they hadn’t made it clear that this was a mental health technology platform in the hiring process. I did,” he said. Forbes. “Until recently, we were engaged as if this were a larger private practice in New York City.”
Another former employee described it as a bait and switch. [with the technology]”
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