Rackspace Technology continued its efforts to migrate customers to Microsoft 365 after a December 2nd ransomware incident disrupted service for thousands of businesses that accessed email through the company’s Hosted Exchange environment. rice field.
Rackspace said on Friday that more than two-thirds of its Hosted Exchange customers were able to access their email. All the customers they contacted had already migrated to Microsoft 365.
According to Rackspace, Hosted Exchange accounts for about 1% of the company’s annual revenue and is made up primarily of small businesses. Submissions to the Securities and Exchange CommissionNo other Rackspace platforms or services were affected.
Josh Prewitt, chief product officer at Rackspace, said in the filing: “We invest time and resources in cybersecurity. We take our cyberthreat processes and procedures very seriously.”
The company also says it maintains cybersecurity insurance commensurate with its size and is confident in its ability to absorb potential financial costs associated with ransomware incidents.
on sunday updateRackspace said a team of burgeoning staff and the Microsoft FastTrack team are working to help its remaining Hosted Exchange customers migrate to Microsoft 365. Rackspace said the wait was less than 30 minutes.
a video tutorial is still available to assist customers with their migration.
CrowdStrike is working with Rackspace to investigate the ransomware attack and remediate the incident, according to Rackspace officials. According to Rackspace, CrowdStrike confirmed that the ransomware attack was limited to the Hosted Exchange environment.
A temporary solution was still available that allowed our Hosted Exchange customers to forward their mail to an external email address while waiting to access Microsoft 365.
Rackspace is working with one of its partners, Barracuda, to keep email archiving available. Despite the ransomware incident, Rackspace says its archiving service is functioning normally.
Rackpace has cautioned its customers to beware of unauthorized actors posing as Rackspace. Rackspace emails only use the @rackspace domain name with no special characters or numbers.
Also, Rackspace will never ask for your login credentials, social security number, or driver’s license information during a phone call.