After all, you may already have access to tools that help you control other people’s computers and solve their problems from afar. Even better, they’re free and much easier to use than you might think.
But as our famous fictional uncle once said, “With great power comes great responsibility.” That the people around you can solve some of their computer problems from the comfort of your couch , you may immediately turn to technical support requests. our advice? Use this power wisely and set some boundaries.
It goes without saying that people on both sides of this equation need to be connected to the internet. If the person you’re trying to help remotely doesn’t have an internet connection, you can show them how to tether to a compatible iPhone or Android smartphone if their cellular plan allows it.
The tool described here basically provides a live video feed of someone else’s computer over the Internet, so don’t be surprised by the occasional hiccups or small lags.
And finally, although these tools are built into widely used versions of Microsoft’s Windows and Apple’s MacOS, they are not. of all one of them. If you’re troubleshooting a fairly old device, you may need to find another solution. If you run into any issues, please email us at [email protected].
- Two computers running either Windows 10 or 11.
- Microsoft account (for those looking to help others)
- Find and run the Quick Assist app. (The easiest way to do this is to type “Quick Assist” in the search bar. You may also need to update the app from the Microsoft Store if you haven’t used it before.)
- [支援を提供する]below the header[別の人を支援する]Click the button and log in to your Microsoft account.
- When you log in, you’ll be given a 6-character code to share with the person you’re trying to help. Have them insert the code before the 10 minute time limit expires.
- If you want to monitor someone while they try to handle things on their own,[画面の表示]Select an option. However, if you want to do everything yourself, select the “Take full control” option.
- At this point, the person you are trying to help must give permission.opponent[同意する]With the push of a button, you’ll be able to see and control the other person’s PC.
From here, you can jump right into their computer and make any changes that you both deem useful or necessary.
Like Windows, Apple’s Mac computers come with powerful and free built-in screen sharing tools. So what’s the catch?
Well, for one thing, it’s a little hard to find. It doesn’t show up in the Mac’s Launchpad or Applications folder. The best way to access it is to press Command-Spacebar to open the Spotlight search bar and type “screen sharing”.
After successfully launching the app, you’ll need the hostname of the remote machine (which no one remembers) or the Apple ID associated with that machine.
Thankfully, there is an easy way to start using this tool.
- Two Mac computers running macOS High Sierra or later.
- ‘s Apple ID both computers.
- Start (or continue) a conversation with the owner of the computer you want to control in the built-in messaging app.
- Click the icon that looks like an “i” in a circle in the upper right corner.
- [共有]button, then[画面の共有を依頼]Click.
- The other person will be prompted to share their screen. Once they accept your request, they can choose to give you full control over their computer (allowing them to make changes directly) or just allowing them to observe.