Dublin–(business wire)–“Contact Center Software Global Market Report 2022” Report Added of ResearchAndMarkets.com Recruitment.
This report provides strategists, marketers, and senior executives with the key information they need to assess the global contact center software market.
The global contact center software market is projected to grow from $26.8 billion in 2021 to $31.95 billion in 2022, at a compound annual growth rate (CAGR) of 19.2%. The contact center software market is expected to grow to $65.5 billion by 2026 at a CAGR of 19.7%.
companies mentioned
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Cisco Systems, Inc.
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Oracle Corporation
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SAP SE
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ZTE Corporation
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NEC Enterprise Solution
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Genesis Telecommunications Laboratories, Inc.
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Mitel Networks Co., Ltd.
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Talk Desk Co., Ltd.
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Ameyo
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8×8
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aspect software
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Unify Co., Ltd.
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Five Nine Co., Ltd.
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Vocalcom SA
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Enhouse Interactive Co., Ltd.
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Nice Systems Co., Ltd.
Reason to buy
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Get a truly global perspective with this most comprehensive report available on the market, covering over 12 geographies.
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Use predictive data and the drivers and trends that are shaping the market to outperform your competitors.
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Benchmark performance against key competitors.
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Use the relationships between important data sets to develop better strategies.
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Well suited to support internal and external presentations with reliable, high-quality data and analysis
The contact center software market consists of the sale of contact center software and related services by entities (organizations, sole proprietorships, and partnerships) through real-time call monitoring, routing of customer contacts to agents, analytics, and tracking. Used for operational optimization and customer communication. , reporting key metrics via a centralized platform. Contact center software is a communication system that helps improve contact center efficiency by focusing the interactions between contact center agents and customers.
The key components of contact center software are software and services. Contact center software improves contact center efficiency and contributes to its success. The types of contact center software services offered are professional and managed services that are deployed as cloud-based and on-premises. Various end users of contact center software are banking, financial services and insurance (BFSI), consumer goods and retail, healthcare, IT and telecommunications, and government.
North America will be the largest region for the contact center software market in 2021. Asia Pacific is expected to be the fastest growing region during the forecast period. Regions covered in the Contact Center Software Market report are Asia Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, and Africa.
The Contact Center Software Market Research Report is one in a series of new reports that provide statistics on the contact center software market. It includes the contact center software industry global market size, regional share, competitors with contact center software market share, detailed contact center software market segments. , market trends and opportunities, and other data you need to succeed in the contact center software industry. This Contact Center Software Market research report offers a complete outlook of everything you need with an in-depth analysis of the industry’s current and future scenarios.
The rapid growth in cloud-based contact center adoption has contributed significantly to the growth of the contact center software market. Cloud-based contact centers are hosted on Internet servers where all inbound and outbound customer communications are processed.
Cloud-based contact centers offer greater scalability and flexibility than traditional contact centers, which is driving the growth of the contact center software market due to their growing adoption. For example, a 2020 study by Cisco Systems Inc., a US-based network hardware company, found that 62% of contact center decision makers expect to have a cloud-based contact center within the next 18 months. I am interested in implementing it. Hence, rapid growth in cloud-based contact center adoption is driving the growth of the contact center software market.
Technological advancement is a key trend gaining popularity in the contact center software market. Enterprises are integrating artificial intelligence to improve the efficiency of their contact center software. AI can help analyze customer behavior, provide customer insights, reduce customer wait times, and estimate future customer behavior in real time.
Countries covered by the contact center software market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, United Kingdom, and United States.
For more information on this report, please visit https://www.researchandmarkets.com/r/n7fd4i.
