DERBY, Kansas (KSNW) — The city of Derby said its computer network was back to full functioning as of Tuesday. Two and a half weeks ago I started having network problems.
It started with the computer network chaos on January 14th. The city, working with a third-party computer specialist, launched an investigation and notified law enforcement.
The City of Derby said an investigation is ongoing, including to determine how the incident may have affected information stored on the city’s network systems.
When I tried to email someone in the city between January 14th and January 31st, the email never arrived. So the city will try again or tell the person to call.
Derby’s water bills from 15th January were mailed on 31st January with the new due date. However, the statements originally scheduled to be issued on January 31 have been issued on time and are due normally.
The city says it’s updating customer records, so bills may not reflect payments made. There will be no late charges for invoices. Customers with questions should call 316-788-1424.
If you’re an automatic payment customer with a due date of January 23rd, and you didn’t pay your January bill in January
It will be carried over to your February invoice. If you want to pay your January bill
Alternatively, call 316-788-1424 or stop by City Hall.
“We appreciate your understanding and cooperation as we work through the process to serve you.
We’re back online,” said city manager Kiel Mangus. “We would like to thank our customers and residents for their patronage.
Over the past few weeks, our staff has been kind and understanding. ”