Columbus, Ohio (WCMH) — John Glenn Columbus International Airport is quieter than it was last week, but the holiday debacle isn’t over yet for some travelers.
Seven flights were canceled in and out of the airport in the last 24 hours, compared to more than 60 cancellations per day during peak holiday travel. Many flyers returning home after vacation stated that the flight to their first destination was a problem.
Myron Ford said, “My plane ticket was set to leave in the Southwest at around 5am, but I was told it was cancelled.
Ford later said he had booked a new flight to Tampa on Delta Air Lines, which provided a smooth flight to and from Columbus.
However, flyer Seth Gray said he had no trouble getting to his destination, but that problems arose later.
“I was supposed to fly out of Lafayette. Then I got to Charlotte. Charlotte was late,” said Gray. “I was late three times before it was cancelled.”
“I just got an email saying my package was delayed,” Gray continued. “Sorry, one of his checked bags will arrive on a later flight. It’s certainly frustrating. It’s kind of a hassle and an inconvenience.”
While Gray’s luggage loss was attributed to American Airlines, the majority of flight cancellations between December 23rd and January 2nd were attributed to Southwest Airlines. Southwest called the issue an operational issue and said it was currently working to provide affected customers with refunds, refunds, and bag relocations.
Southwest has also announced that severely impacted customers (customers who had flights scheduled between December 24th and January 2nd but experienced cancellations or significant delays of more than three hours) will not be ticketed. We’re awarding 25,000 Rapid Rewards points for each flyer sent. This equates to a reimbursement of approximately $300.
In a statement to NBC4, Southwest said, “We know we have a lot of work to do as we embark on a journey to rebuild the trust, loyalty and trust of our customers.
